Right of cancellation
If you wish to return an item, at yummiiyummii.com you have 30 days' right of cancellation as from the date that you receive the item. This means that within 30 days of your physical receipt of the item, you must inform us that you wish to cancel your purchase. You must then return the item as soon as possible. Please note that you must return the item no later than 14 days after you have informed us of this.The easiest way for you to inform us is by completing the return slip that you can find in our customer service.
NB: You cannot exercise the right of cancellation merely by refusing to receive the item, or by failing to collect it from the transporter. The right of cancellation also does not apply (1) to items that have been customized to your personal specifications; (2) to items from which you have removed the seal/packaging, and where the item cannot be returned.
We always reimburse your money to the same means of payment as you used to pay for your items, and no later than 14 days from the date on which you informed us of the cancellation. It is possible that we will retain the amount until we have received the returned items, or you have sent proof of dispatch of the items, whichever occurs first.
Please note that you may lose the purchase amount, in full or in part, if we assess that the value of the item is impaired because in real terms you have used the item. You are naturally permitted to try on the item in the same way as you would do in a physical shop.
We estimate the value on the basis of a concrete assessment of the returned item.
You must pay for shipping costs associated with the return of the goods.
NB: You are liable for any damage occurring during transport. Your right of reimbursement does not include any credit card charges or other means-of-payment charges that we have paid to the acquirer.
If you wish to return an item, you have 30 days' right of cancellation as from the date on which you receive the item (read more under Right of cancellation).
It is important that the item is returned in the same condition as when you received it if you wish to have the full purchase price reimbursed.
Pls. note that personalized products cannot be returned.
What you must do
To return an item, you must fill out the return slip, you must wrap the item securely, send back the packaged items as soon as possible, and within 14 days. Hand in the bag to the post office. You must pay for shipping costs associated with the return of the goods. The bag should be sent as parcel post and can be dropped off at the post office.
Please note that you are responsible for the parcel/items until we receive them. Please save the post receipt and any track and trace number. Please note that we do not accept parcels sent on cash on delivery terms.
Complaints and defective deliveries
At Yummii Yummii we focus on quality, but if, contrary to expectations, you experience faults or defects in an item. Your purchase is subject to the Danish Sale of Goods Act, including the regulations concerning faults and defects, and you have 24 months' right of complaint for all items.
You must file a complaint within a "reasonable time" after you have discovered a defect in the item. We recommend that you complain as quickly as possible, and within 2 months after the fault is discovered.
We will reimburse the purchase price and return costs for parcels sent by national post when we have received the returned item, unless you receive a new item to replace the original item.
What you must do
If an item has been damaged or has a defect, you can make a complaint. Please note that you should contact us directly by using the return form found in customer service.Thereby we can help you as quickly as possible and offer you a solution.
Fill in the returns form, pack and seal the item securely and send the parcel back as soon as possible and no later than 14 days. The parcel should be sent as parcel post and can be dropped off at the post office. This return shipment is of course free of charge (provided the complaint is accepted). Please note that you remain responsible for the parcel/items until we receive it. Therefore keep proof of postage receipt, and if applicable, track and trace number. Please note that we do not accept parcels sent as cash on delivery.
If you receive the wrong item, you just need to return it to us and we will send you a correct item, free of charge.
For incorrect deliveries, return postage is naturally also free of charge for you, and you just need to follow the same procedure as for returned items.
Access to complain
You have access to complain to the Danish Consumer Complaints Board if you are not satisfied with the item you have purchased and cannot reach agreement with our Customer Service on a reasonable solution to the dispute.
Governing law and legal venue
Any agreement between us that is subject to these terms and conditions will be governed by Danish law. Any dispute will be settled before the ordinary Danish courts.